|COZZIA MASSAGE WARRANTY
COZZIA's massage chairs, motion upholstery and home theater massage seating provide a one year in-home service warranty and a two-year parts warranty. COZZIA products will be either repaired by the consumer or by an in-hometechnician.
SERVICE AND TECHNICAL SUPPORT
Consumers may contact COZZIA's customer service department at 1-866-948-1113 between 8:30 am and 6:00 pm EST, Monday through Friday for warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the COZZIA service department regarding a repair.
A COZZIA customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. COZZIA customer service will verify that the unit has failed and provide instructions for repairing a unit.
All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Many COZZIA product repairs may be performed by the consumer in their own home with parts and instructions supplied by COZZIA such as remote controller replacements that don't require a technician.
Canadian consumers may contact COZZIA's customer service department at 1-866-948-1113 between 8:30 am and 6:00 pm EST, Monday through Friday for warranty or service issues.